Shipping & Returns

Last updated September 2026

Shipping

Each roaster ships your beans directly. Shipping fees and free-shipping thresholds are set per roaster and shown at checkout. Most orders are roasted to order and dispatched within a few business days.

Tracking

Once your order ships you'll receive an email with a tracking number, and you can view live status in My Account → Orders.

Returns

As coffee is a perishable food product, we can't accept change-of-mind returns. If your order arrives damaged, faulty, or incorrect, contact the roaster within 7 days for a replacement or refund.

Local pickup

Some roasters offer free local pickup — choose it at checkout where available.